Warranty

Online Registration

  • Click here for Ecowater CES product warranty online registration.

Warranty terms and conditions

  • Uniquos Pte Ltd provides One (1) Year Limited Warranty, Carry-In;
  • Carry-In service is handled by appointment only.
  • Warranty period commences from the date of original purchase;
  • Warranty is valid for products purchased, installed and used in Singapore only;
  • Warranty shall be void and inapplicable if;
  1. Fake and non-original EcoWater filters are used;
  2. Accidents, abuse, misuse, improper installation, or any manner of tampering;
  3. Usage of wrong electrical supply / voltage;
  4. Any unauthorized repairs;
  5. Any alteration or modification made to the EcoWater CES products;
  6. Serial number is removed, defaced or altered;
  7. Normal usage wear and tear, finishes or consumables;
  8. Corrosion, rusting or stains;
  9. Improper transportation, inappropriate storage conditions of materials, improper ventilation, reconfiguration of the EcoWater CES products;
  10. Loss or damage to the EcoWater CES products due to fire, flood, lightning strike or other acts of God;
  11. System failure due to improper use or negligence by the customer.
  12. Damage due to other products being used in conjunction with the EcoWater CES products.
  • Any manufacturing defects on parts during the warranty period will be covered, subject to part’s availability;
  • Any insurance, handling and transportation charges, or other incidental charges incurred when product is being sent to the appointed service centre for servicing shall be borne by the buyer / customer;
  • Cost of parts, transport and labour will be impose to customer if:
    1. Warranty period expires;
    2. Cost involved consumable parts such as filters;
    3. Cost involved parts subjected to wear and tear.

Delivery

  • Free delivery within Singapore will be provided for every online purchases made from www.uniquos.com. Online purchases involving international delivery will be handled by a third party courier company. All rates including international mail rates by the courier company, import taxes, custom duties and other related fees shall be liable to the customer;
  • An additional $30 will be imposed for change of delivery address on scheduled delivery day;
  • A penalty of $30 will be imposed for failure to receive delivery within Singapore.

Refund
Product refunds are inapplicable in the following circumstances:

  • Products that are damaged as a result of improper use or negligence by the customer;
  • Products that have been used;
  • Products lost during International delivery. Refunds of any monies for products and services ordered and/or cancelled are entirely within our discretion. Refunds are available for EcoWater CES products and taxes only. Cost of shipping and handling for the delivery and pick up will not be refunded.

Liability Disclaimer

  • EcoWater Systems LLC, Uniquos Pte Ltd and its dealers will not be liable to the customer or user of the products for any loss or damages for breach of any of its obligations, including, but not limited to, loss of profit and revenue, anticipated or otherwise, loss of use of the products, damage to products, facilities or services, cost of capital, cost of substitute products, downtime cost or claims of the purchase or users of the products for such damages caused by any defective equipment whether such defects are warranted against or not.

Updated on 14 January 2019